Enterprise Messaging Across Every Channel
Unified delivery across WhatsApp, SMS, Email, Push notifications, and OTP — with centralized governance and auditability.
The Problem
Enterprises use many channel vendors (WhatsApp, SMS, Email, Push, OTP). These systems are fragmented — different providers, inconsistent delivery guarantees, limited observability, and no unified audit trail, which leads to message loss, compliance risk, and inconsistent customer experience.
Our approach
CXOMA acts as a centralized communication control plane — a multi-channel abstraction layer with a policy-driven routing engine, durable queue-backed delivery with retries and dead-letter handling, unified audit logging for compliance, and observability dashboards for per-tenant insights.
Supported Communication Channels
WhatsApp Business
- Official API integration
- Template management
- Delivery receipts
- Region-aware routing
SMS
- Multi-provider redundancy
- OTP optimization
- Regional routing compliance
- Transactional + notification
- Template management
- Bounce tracking
- DKIM / SPF alignment support
Push Notifications
- Mobile app notifications
- Device token management
- Segmented broadcast
OTP / One-Time Tokens
- Secure generation
- Channel-flexible delivery
- Expiry + rate limiting
- Anti-abuse controls
Benefits
- Channel-agnostic messaging API
- Centralized compliance posture
- Reduced vendor sprawl
- Cross-channel fallback and retries
- Full audit trail and tenant-aware routing
Govern communication across every channel.
Talk to a solutions engineer about unifying WhatsApp, SMS, Email, Push, and OTP delivery under a single governed control plane.